This Cancellation Policy is incorporated into the Soha Health LLC (“Soha”) Terms of Service and applies to the Services offered through https://www.joinsoha.com and https://soha.health, including their related subdomains. If this Cancellation Policy conflicts with the Terms of Service, this Cancellation Policy will control for cancellation, except to the extent applicable law requires otherwise. Refunds, returns, exchanges, and credits are governed by our Refund Policy. Capitalized terms not defined here have the meanings given in the Terms of Service.
Subscriptions and billing
Some products available on the Services require that you purchase the product on a subscription basis for a subscription fee that is automatically charged against the form of payment you provide to Soha, unless and until you cancel in accordance with the cancellation instructions provided through the Services or this Cancellation Policy.
Unless stated otherwise on the Services, for subscription-based products and services, your payment method will be automatically charged at regular intervals as described for that product or service during the checkout process until you cancel your subscription.
The total Subscription Fee and applicable billing interval will be disclosed to you at checkout or enrollment.
Renewal payment processing will begin on the scheduled billing date shown in your account, not before that date. You may cancel a renewal until payment processing begins. We will not start preparing or shipping that renewal order before its scheduled billing date. A cancellation received before payment processing begins will stop that renewal charge. If we charge you despite receiving a timely cancellation, we will refund that renewal payment in full.
How to cancel
You may request cancellation of future subscription billing by logging into your patient account through either https://www.joinsoha.com or https://soha.health and opening the billing controls for the relevant visit.
You can request cancellation at any time through your online account, or by contacting us at support@joinsoha.com and directly requesting a cancellation.
When cancellation takes effect
Your subscription will automatically renew unless you cancel before renewal payment processing begins on your scheduled billing date. You may cancel online through your account or by contacting support@joinsoha.com. The time we receive your cancellation determines whether it is timely, even if our processing or confirmation takes longer. A timely cancellation stops that renewal and future renewal charges. If payment processing has already begun, cancellation stops subsequent renewals; refunds for the renewal already being processed are governed by our Refund Policy and applicable law. Your account shows the status of your request. Contact us if that status needs review. Cancellation of future billing does not by itself end access to care you have already purchased.
Effect of cancellation on your prescription and shipments
Cancelling future subscription billing does not cancel your treatment, prescription, or an existing pharmacy order, and does not recall a shipment. Existing orders may still be processed and shipped. Contact us separately if you want help with an existing order; stopping billing is not a pharmacy cancellation request.
Refunds for any subscription you cancel are governed by our Refund Policy.
Cancelling future subscription billing does not close your account or delete your records. Account closure is a separate request that requires review and does not itself cancel future billing or an existing pharmacy order. If you also want to stop future billing, submit a cancellation request through the billing controls for each relevant visit or contact us for help.
Price changes
We may change our subscription plans and prices from time to time; however, we will provide you advance notice of any price changes or changes to your subscription plans. We will provide you with advance notice of pricing changes prior to your renewal processing date.
Price changes take effect at the next subscription period following the price change date. If you do not agree with a price change, you may reject the change by unsubscribing from the Services before the price change takes effect.
Failed payments
If your payment method is declined, expired, unavailable, or otherwise cannot be charged, we may suspend or cancel your order, subscription, or access to paid features, subject to applicable law. You remain responsible for amounts validly incurred before cancellation or suspension.
If we cannot process payment from your payment method for any reason, including insufficient funds or inaccurate payment information, we will notify you by email at your account-associated address and request you update your payment method promptly.
Contact
If you have any questions about this Cancellation Policy, please contact us by email at support@joinsoha.com.